FAQ's

A Seiko mod is a watch built on a genuine Seiko movement and case, customized with different dials, hands, bezels and straps inspired by iconic luxury designs. Every Wattchys piece starts life as a real Seiko before we rebuild it into something unique. Read more on our About Us page.

No. Wattchys watches are not manufactured, licensed, or endorsed by any luxury watch brand. Our designs are inspired by iconic aesthetics but built entirely on Seiko components. See our Brand Affiliation page for details.

Most models run on the Seiko NH35 or NH38 automatic movement, well known for its reliability and easy serviceability anywhere in the world.

Yes — use our Configurator to choose the case, dial, hands and bracelet yourself and build a piece nobody else has. Our standard catalog pieces are sold as shown on the product page; if you're after a custom logo or engraving on an existing model, start a conversation through our Contact page and we'll tell you what's possible.

Orders are typically processed within 7-10 business days. Delivery times vary by destination and are provided at checkout once you enter your address.

Yes, we ship worldwide, and shipping is free on every US order. Any customs duties or import fees on international orders are covered by us, not you — the price you see is the price you pay.

Every watch includes our standard warranty against manufacturing defects. Full terms are available on our Warranty Policy page.

We want you to love your watch. Full details on returns and exchanges are outlined in our Terms of Sale.

Checkout runs on Shopify's platform with end-to-end encryption — the same secure checkout infrastructure used by major retailers worldwide. Accepted payment methods are shown at checkout.

Yes — every Wattchys ships with a free tool adjustment kit, so you can size the bracelet to your wrist right out of the box.

Once your order ships, you'll receive a tracking link by email. You can also check your order status anytime on our Track Your Order page.